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My Account
My account is the place where you can:
  • Edit your registration details - email address and password
  • Manage billing and shipping addresses, or
  • View past order history and track current order status
 
 
Orders
1) Can I cancel an order once authorized?
  An order can be cancelled anytime before it enters the "Processing" stage. This usually gives you a maximum time-frame of a few hours and many times less than a few minutes after the payment has been authorized.
 
 
Payment Options
1) What all payment options do you have?
  We accept:
  a) Credit Cards
  b) Debit Cards
  c) Net-banking
  d) Cash Cards
  e) Demand Drafts and Checks
2) Do you accept international credit cards?
  We accept all international credit cards issued by MasterCard, Visa and Diners. However, the orders will be shipped only within India.
3) Is it safe to use my credit card on your site? Do you store my credit card or net-banking details?
  It is completely safe to use your credit card on our site. We do not store your credit card or net-banking details.

All payments are processed through the EBS payment gateway, which uses the latest 128-bit SSL encryption technology and is the first Indian merchant account provider to achieve the new PCI DSS 1.1 Standards of Compliance for MasterCard & Visa.
4) But really, what is the process for authorizing electronic payments?
  Once an order is confirmed, the customer is taken to the EBS payment gateway for credit- and debit card transactions. The details are then passed on to the appropriate banks for authorization by EBS. EBS does not store any of the details in its system. If the details are correct, the gateway will redirect the customer to the card-issuing bank for entering the Visa or MasterCard verification code, where upon its successful input, the payment is finally authorized.

For net-banking, the customers are redirected to their respective bank's internet account facility where the payment is authorized.
5) If I do not have a credit card or net-banking facility, can I pay using a Demand Draft or Check?
  You may pay using a Demand Draft (DD) or crossed check.
   
  a) The DD/check has to be in favor of LePlaza Retail Pvt. Ltd. (Yes, that is the name of our company).
   
  b) Mention your name and order number in the back.
   
  c) After you have posted it, drop us an email at orders@lebooks.in quoting the order number in the subject line (eg: Order Number: 1281291) and providing us with the DD/check details and its mode of delivery to us with tracking number (if any).
   
  d) If we do not receive the email within two weeks of placing an order, it shall be automatically cancelled and you shall be intimated via email.
   
  e) Ensure that the DD/check is payable at par in New Delhi to prevent any outstation charges and delay in clearing.
   
  f) The order will be processed only after the DD/check has been cleared. Our address is: LePlaza Retail Pvt. Ltd., 29/111, West Patel Nagar, New Delhi - 110 008
 
 
Shipping
1) To which locations do you ship?
  We ship to all places within India.
 
2) What are the shipping charges?
  For orders with subtotals over Rs. 150 (calculated before any discount coupon is applied), shipping is free. Otherwise a flat rate of Rs. 20 is charged.
 
3) What do you mean by estimated delivery times?
 
a) There are some books that have a high demand and are thus easily available, while there are some books that might be out-of-print with the publisher considering reprints. There are some books that have to be imported.
   
  Hence, each book has its respective shipping schedule associated with it and it is our endeavor to provide the book in the stipulated time by working closely with the publishers.
   
b) In case we exceed the aforementioned time by an unacceptable margin due to unforeseen circumstances, we inform the customers about the delay and they have the right to cancel the order and get the money refunded back to them.
   
c) A shipping day implies a working day, which excludes Sundays and public holidays.
 
4) Will I have to pay any sales tax or Octroi etc.?
  No, you do not pay any extraneous taxes. You pay only what you see on the book details page minus all discounts applied to the shopping cart.
 
 
Packaging
1) How do you package the books?
  As booklovers ourselves, we hate to see a book arrive in damaged condition. We therefore use the best possible packaging that offers double protection against water and stress, and ship using the best courier company operating in your area.
 
 
Returns
1) What is your returns policy?
  We offer a no-questions-asked replacement policy whereby you can get your book replaced in case it arrives damaged.
   
2) What is the procedure for getting a book replaced?
  The following is the process for getting a book replaced:
 
   
a) Write to us at replacements@lebooks.in with the order number in the subject line. Mention the details of the book, which needs to be replaced.
   
b) If you want to, do mention the reason for the replacement so that we can take appropriate steps to prevent a repeat of the same problem in future.
   
c) We will revert back to you within two working days.
   
d) Once the book reaches us, we will send you a replacement.
   
e) Please note that the returns process has to be initiated within three working days of your receiving the book.
 
 
General Site Features
 
This is the section, where various features of the site are explained a bit more in detail.
 
a) Request a Book
  We apologize if we do not have the book that you want. But that does not mean we will not get it for you. We have put in a system to ensure that we have every possible book that our customers could ask for. However, it is not always possible due to many reasons beyond our control.

Please click on the "Request a book" link. Enter the title or ISBN of the book that you are looking for along with your contact information and we will contact you with the availability, price and time to deliver the book within three working days.

We also promise you an additional discount to make up for the inconvenience caused.
   
b) Segregation of Search Results
  We have tried to make the content on our site as relevant as possible to our customers. We have therefore clearly segregated all book results in Fiction, Non-Fiction or Academics categories to facilitate the users to easily reach their desired book easily.

However, when dealing with millions of books, there could be certain discrepancies in the data. A book might be categorized wrongly or its categorization might be missing. While we will put in our best efforts to minimize the occurrence of any eventualities, do make use of the "All Results" search tab.
   
c) Last Five Book Views
  For easy access to your last five book views, we have provided them as quick links on every page.

This information is saved in cookies (used by all websites) on your local machine and appears the next time you visit our website. In case you do not wish to see it appearing again, you may clear the cookies using your browser options after the end of every session.

However, please note that this may also clear cookies, forms, passwords and history for other websites as well, if not done appropriately.
 
 
 
 
 
 
 
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An exquisite online book store for all book lovers in India. We keep all kinds of books including general books, text/academic books, fiction books, novels, medical books, engineering books, children books et al. We offer best prices, discounts and ensure excellent service quality. We do not sell old/used books. No free ebooks/pdfs are available for download on our website.